CLU is The Agent Factory — a company that builds and deploys AI agents on demand. Describe your operation or pain point and CLU designs, deploys, and runs AI agents that do the work. 85.3% cost reduction and 37x faster resolution verified in production.

What is the difference between a SmartAgent and a Skill in CLU?

A SmartAgent is an autonomous multi-step reasoning process that uses LLM reasoning, decision branching, and human-in-the-loop gates — suited for complex workflows. A Skill is a pre-defined execution pattern that runs in under 50ms with zero LLM tokens — suited for deterministic, event-triggered tasks. CLU Skills are compatible with Claude's CLAUDE.md format.

How does CLU reduce operational costs by 80%?

CLU automates end-to-end business processes with autonomous SmartAgents and Skills. Tasks that required multiple people over days — like regulatory filings, claims processing, or post-consultation coordination — are completed automatically in minutes. Human involvement is limited to decisions that genuinely require it.

What integrations does CLU support?

CLU provides 30+ production-grade connectors including Google Sheets, SAP RFC, HubSpot, Salesforce, SendGrid, WhatsApp, Slack, Shopify, MercadoLibre, BigQuery, and more. All connectors are available via the CLU API at api.clu.lat.

What industries does CLU serve?

CLU serves consulting, e-commerce, healthcare, finance, SaaS, and manufacturing/mining enterprises. Use cases include meeting summary automation, dynamic pricing, appointment coordination, regulatory filing, usage-based upsell flows, and SAP supply chain orchestration.

How does CLU handle security and credentials?

CLU includes a Vault module with AES-256 encryption for all credentials. No API key or secret is ever exposed in code, logs, or responses. Access is scoped per agent and per skill, with a full immutable audit trail of every credential access.

💻 IT Operations · L1 Auto-Resolver

Level 1 IT Tickets Auto-Resolved 24/7: Password Resets, Unlocks, Access Grants and MFA

The End of the Level 1 Ticket

300 L1 tickets per month resolved autonomously. 24/7 coverage. $6,600/month saved.

Solution design · numbers modeled on the operation described

300

L1 tickets resolved monthly

$6,600

Monthly savings

24/7

Coverage without staff scheduling

Level 1 support is the most expensive form of manual work in IT: high volume, low complexity, 24/7 requirement. CLU eliminates L1 entirely — every password reset, access grant, and account unlock runs without a human touching it.

// the problem

Level 1 IT support is defined by high-volume, low-complexity tickets that nonetheless require constant human attention: password resets, account unlocks, access grants, MFA issues, email configuration. These tickets arrive at all hours, require no judgment, but consume significant staff time. At scale, 300+ monthly L1 tickets represent thousands of engineer-hours annually spent on tasks that are purely mechanical. Any absence, shift gap, or holiday creates immediate backlog.

// what CLU does

CLU resolves 100% of automatable L1 tickets autonomously. Each incoming ticket is classified and matched against a resolution library. For L1 categories, CLU executes the fix directly — Active Directory password reset, account unlock, access grant, MFA token reset, email configuration — with zero human involvement. Every action is logged with full audit trail. Tickets that require human judgment are immediately routed to L2 with full context. Coverage is 24/7 by design.

// the agents, in order

1
Ticket Classifier
Reads every incoming ticket from the ITSM platform and classifies against the L1 resolution library — password reset, account unlock, access grant, MFA, email configuration
2
AD Resolution Agent
Executes Active Directory operations autonomously — password resets, account unlocks, group membership changes — directly via AD API with zero human involvement
3
MDM / Access Agent
Handles mobile device management commands and access grant requests across connected systems — MDM enrollment, software pushes, permission changes
4
MFA Reset Agent
Resets MFA tokens for supported authentication platforms — user receives confirmation via email within 60 seconds of ticket submission
5
Escalation & Audit Agent
Routes L2+ tickets to the correct specialist immediately with full context; logs every L1 action in immutable audit trail — compliance-ready documentation for every resolution

// systems it talks to

ITSM API
Active Directory API
MDM API
MFA Platform API
Email / Notify
Knowledge Base

// the economics

L1 backlog eliminated · 24/7 coverage without shift planning · Every action fully audited and traceable

// CLU · the agent factory

Is your operation like this one?

Describe it in your own words on the home page. CLU draws your process as an operation map, with the agents, the systems and an estimate for your volume.

Draw it for my operation ▶or book 20 min

// more cases in IT Operations

Self-Healing IT Service Desk: Every Resolved Ticket Updates the Knowledge BaseEvery resolved ticket becomes a knowledge base update. 100–150 tickets/month automated. $2,200–$3,300/month saved.
SLA Breach Monitoring for Zendesk, ServiceNow and Jira with 4-Tier EscalationMillisecond polling. 4-tier escalation. $5K–$20K saved per month per prevented breach.

← all use cases