CLU is The Agent Factory — a company that builds and deploys AI agents on demand. Describe your operation or pain point and CLU designs, deploys, and runs AI agents that do the work. 85.3% cost reduction and 37x faster resolution verified in production.

What is the difference between a SmartAgent and a Skill in CLU?

A SmartAgent is an autonomous multi-step reasoning process that uses LLM reasoning, decision branching, and human-in-the-loop gates — suited for complex workflows. A Skill is a pre-defined execution pattern that runs in under 50ms with zero LLM tokens — suited for deterministic, event-triggered tasks. CLU Skills are compatible with Claude's CLAUDE.md format.

How does CLU reduce operational costs by 80%?

CLU automates end-to-end business processes with autonomous SmartAgents and Skills. Tasks that required multiple people over days — like regulatory filings, claims processing, or post-consultation coordination — are completed automatically in minutes. Human involvement is limited to decisions that genuinely require it.

What integrations does CLU support?

CLU provides 30+ production-grade connectors including Google Sheets, SAP RFC, HubSpot, Salesforce, SendGrid, WhatsApp, Slack, Shopify, MercadoLibre, BigQuery, and more. All connectors are available via the CLU API at api.clu.lat.

What industries does CLU serve?

CLU serves consulting, e-commerce, healthcare, finance, SaaS, and manufacturing/mining enterprises. Use cases include meeting summary automation, dynamic pricing, appointment coordination, regulatory filing, usage-based upsell flows, and SAP supply chain orchestration.

How does CLU handle security and credentials?

CLU includes a Vault module with AES-256 encryption for all credentials. No API key or secret is ever exposed in code, logs, or responses. Access is scoped per agent and per skill, with a full immutable audit trail of every credential access.

💻 IT Operations · Self-Healing Service Desk

Self-Healing IT Service Desk: Every Resolved Ticket Updates the Knowledge Base

Autonomous IT Operations: Self-Healing Service Desk

Every resolved ticket becomes a knowledge base update. 100–150 tickets/month automated. $2,200–$3,300/month saved.

Solution design · numbers modeled on the operation described

100–150

Tickets automated monthly

$2,200–$3,300

Monthly savings

4-Month

Payback period

IT teams spend enormous effort resolving the same tickets repeatedly. No one has time to update the knowledge base. CLU closes the loop — every resolved ticket automatically improves the system that resolves the next one.

// the problem

IT operations teams face a structural inefficiency: recurring tickets are resolved manually by L1 and L2 engineers who are too busy to document the fix. The knowledge base stays static while the ticket volume grows. Password resets, access grants, configuration changes, and software deployments generate hundreds of monthly tickets — each requiring manual triage, resolution, and follow-up. Engineers spend hours on repetitive work that could be fully automated. The knowledge base is always outdated, making the problem worse every month.

// what CLU does

CLU deploys a self-healing IT operations loop. Agents ingest every ticket, cross-reference against the knowledge base for known fixes, resolve autonomously when a match exists, and — critically — update the knowledge base with every novel resolution. Each ticket that gets resolved makes the system smarter. Password resets, access grants, software deployments, and configuration changes flow through without human involvement. Complex tickets escalate to specialists with full context pre-loaded.

// the agents, in order

1
Ticket Ingestor
Receives tickets from ITSM platform in real time — reads full context including user, system, error type, and history — no polling, no delay
2
KB Lookup Agent
Searches Confluence knowledge base for matching resolution — vector search across all documented fixes, escalation paths, and runbooks
3
Auto-Resolution Agent
For known ticket types — password resets, AD access grants, software deployment, MDM commands — executes fix autonomously via API with full audit trail
4
KB Update Agent
When a novel resolution is found by a human specialist, agent captures the fix and automatically updates the Confluence knowledge base — system gets smarter with every ticket
5
Escalation Agent
Complex or unknown tickets routed to the correct specialist via Slack with full ticket context, system state, and related KB articles pre-loaded — specialist arrives informed

// systems it talks to

ITSM API
Confluence API
Slack
Active Directory
ERP
MDM API

// the economics

Self-healing loop: every ticket makes the system smarter · KB always current · Engineers focus on complex work

// CLU · the agent factory

Is your operation like this one?

Describe it in your own words on the home page. CLU draws your process as an operation map, with the agents, the systems and an estimate for your volume.

Draw it for my operation ▶or book 20 min

// more cases in IT Operations

Level 1 IT Tickets Auto-Resolved 24/7: Password Resets, Unlocks, Access Grants and MFA300 L1 tickets per month resolved autonomously. 24/7 coverage. $6,600/month saved.
SLA Breach Monitoring for Zendesk, ServiceNow and Jira with 4-Tier EscalationMillisecond polling. 4-tier escalation. $5K–$20K saved per month per prevented breach.

← all use cases