CLU is The Agent Factory — a company that builds and deploys AI agents on demand. Describe your operation or pain point and CLU designs, deploys, and runs AI agents that do the work. 85.3% cost reduction and 37x faster resolution verified in production.

What is the difference between a SmartAgent and a Skill in CLU?

A SmartAgent is an autonomous multi-step reasoning process that uses LLM reasoning, decision branching, and human-in-the-loop gates — suited for complex workflows. A Skill is a pre-defined execution pattern that runs in under 50ms with zero LLM tokens — suited for deterministic, event-triggered tasks. CLU Skills are compatible with Claude's CLAUDE.md format.

How does CLU reduce operational costs by 80%?

CLU automates end-to-end business processes with autonomous SmartAgents and Skills. Tasks that required multiple people over days — like regulatory filings, claims processing, or post-consultation coordination — are completed automatically in minutes. Human involvement is limited to decisions that genuinely require it.

What integrations does CLU support?

CLU provides 30+ production-grade connectors including Google Sheets, SAP RFC, HubSpot, Salesforce, SendGrid, WhatsApp, Slack, Shopify, MercadoLibre, BigQuery, and more. All connectors are available via the CLU API at api.clu.lat.

What industries does CLU serve?

CLU serves consulting, e-commerce, healthcare, finance, SaaS, and manufacturing/mining enterprises. Use cases include meeting summary automation, dynamic pricing, appointment coordination, regulatory filing, usage-based upsell flows, and SAP supply chain orchestration.

How does CLU handle security and credentials?

CLU includes a Vault module with AES-256 encryption for all credentials. No API key or secret is ever exposed in code, logs, or responses. Access is scoped per agent and per skill, with a full immutable audit trail of every credential access.

🏦 Financial Services · Call Center / CX

Financial Services Call Center Automated Across WhatsApp, Voice and Chat: 13,427 Monthly Interactions

13,427 Monthly Member Interactions. Automated. Across Every Channel.

A call center handling 13,427 monthly contacts with 25 agents at $17,498/month — fully automated with CLU.

Solution design · numbers modeled on the operation described

162.5%

ROI in 6-month PoC

1.6 wks

Investment payback period

$2.63

Return per dollar invested

The challenge is scaling contact capacity and improving member experience while controlling operational costs. CLU resolves this by turning repetitive volume into fully autonomous digital workforce coverage.

// the problem

Financial services call centers face a fundamental scaling challenge: 13,427 monthly member interactions handled by 25 dedicated agents at approximately $17,498/month. Traditional staffing approaches cannot scale without proportionally increasing costs. Members experience wait times that damage satisfaction. There is no 24/7 coverage. Repetitive queries consume agent time that could be spent on complex, high-value interactions where human judgment actually matters.

// what CLU does

CLU deploys a coordinated swarm of autonomous agents that work 24/7 across every communication channel — Web Chat, WhatsApp, Voice, SMS, Email. Each agent specializes in a function. Members reach resolution instantly, on any channel, without human relay. Complex or sensitive cases escalate to humans with full context pre-loaded. The result: >60% of repetitive inquiries resolved autonomously, reducing cost per contact from ~$1.30 to <$0.50.

// the agents, in order

1
CLU Gateway
Detects incoming contact across any channel, establishes member identity, activates appropriate agent swarm — Web, WhatsApp, Voice, SMS, Email
2
Support Agent
Trained on existing call center scripts in 15 minutes — answers with institutional knowledge that is precise, contextual, and consistent across every channel
3
SAP Integration Agent
Handles balance inquiries, status updates, document requests directly via API — no human relay, no delay, no manual step
4
Notifications Agent
Manages all outbound communications — confirmations, alerts, follow-ups — triggered automatically after each resolved interaction
5
Analytics Agent
Tracks outcomes, resolution rates, escalation patterns — feeds continuous improvement loop for the entire agent swarm
6
Human Escalation
Complex or sensitive cases escalated to human agents with full conversation context pre-loaded — no member ever has to repeat themselves

// systems it talks to

WhatsApp API
Web Chat
Voice (NLU)
SAP Integration
CRM
SMS / Email

// the economics

$16,250 net savings in PoC · $10,000 total investment · >60% queries automated

// CLU · the agent factory

Is your operation like this one?

Describe it in your own words on the home page. CLU draws your process as an operation map, with the agents, the systems and an estimate for your volume.

Draw it for my operation ▶or book 20 min

// more cases in Financial Services

Member Support in Creole, Mapudungún, Aymara and Guaraní: Native-Language Service at ScaleNative support for Creole, Mapudungún, Aymara, and Guaraní. No competitor in the market offers this.

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