CLU is The Agent Factory — a company that builds and deploys AI agents on demand. Describe your operation or pain point and CLU designs, deploys, and runs AI agents that do the work. 85.3% cost reduction and 37x faster resolution verified in production.

What is the difference between a SmartAgent and a Skill in CLU?

A SmartAgent is an autonomous multi-step reasoning process that uses LLM reasoning, decision branching, and human-in-the-loop gates — suited for complex workflows. A Skill is a pre-defined execution pattern that runs in under 50ms with zero LLM tokens — suited for deterministic, event-triggered tasks. CLU Skills are compatible with Claude's CLAUDE.md format.

How does CLU reduce operational costs by 80%?

CLU automates end-to-end business processes with autonomous SmartAgents and Skills. Tasks that required multiple people over days — like regulatory filings, claims processing, or post-consultation coordination — are completed automatically in minutes. Human involvement is limited to decisions that genuinely require it.

What integrations does CLU support?

CLU provides 30+ production-grade connectors including Google Sheets, SAP RFC, HubSpot, Salesforce, SendGrid, WhatsApp, Slack, Shopify, MercadoLibre, BigQuery, and more. All connectors are available via the CLU API at api.clu.lat.

What industries does CLU serve?

CLU serves consulting, e-commerce, healthcare, finance, SaaS, and manufacturing/mining enterprises. Use cases include meeting summary automation, dynamic pricing, appointment coordination, regulatory filing, usage-based upsell flows, and SAP supply chain orchestration.

How does CLU handle security and credentials?

CLU includes a Vault module with AES-256 encryption for all credentials. No API key or secret is ever exposed in code, logs, or responses. Access is scoped per agent and per skill, with a full immutable audit trail of every credential access.

🔋 Energy & Utilities · IT Support

IT Support Ticket Triage and Resolution Automated: 70% Closed Without a Human

IT Support Triage & Resolution

Autonomous, precise, zero bottleneck. >70% of tickets resolved without human intervention.

Solution design · numbers modeled on the operation described

>70%

Tickets resolved without human

<60s

Average triage time (was hours)

-95%

Misrouted or re-escalated tickets

Manual N2 triage was creating queues, delays, and misrouted tickets in a high-volume environment. Tickets were escalated to the wrong teams with no context. Average triage time was hours. The audit trail was partial and manually maintained.

// the problem

The IT support team was manually triaging every incoming ticket — reading it, classifying the incident type, deciding the urgency, and routing it to the appropriate specialist. This created a permanent queue. Tickets were frequently misrouted because context was lost in the classification step. Complex tickets arrived at specialists with no pre-filled context, forcing specialists to re-read the full history. The audit trail was manually maintained and often incomplete.

// what CLU does

CLU ingests every ticket in real-time, classifies it using NLP with episodic memory for recurring incidents, resolves known types autonomously via API, and routes complex tickets to exactly the right specialist with full context pre-filled and a complete audit trail — in under 60 seconds.

// the agents, in order

1
Ticket Ingestor
Reads full ticket context directly from the ticketing platform via API in real-time — no delay, no queue
2
NLP Triage Agent
Classifies incident type, urgency, and affected system; checks episodic memory for recurring patterns
3
Resolution Agent
For known incident types — password resets, access grants, status updates — executes fix directly via API without human involvement
4
Escalation Agent
Routes complex tickets to exact right specialist with full context pre-filled, incident history attached, and complete audit trail generated automatically

// systems it talks to

Ticketing API (R/W)
SAP ERP
Active Directory
NLP Intent Engine
WhatsApp / Teams

// the economics

4 hrs/day triage time eliminated · 100% audit trail per ticket · $2K+/mo saved

// CLU · the agent factory

Is your operation like this one?

Describe it in your own words on the home page. CLU draws your process as an operation map, with the agents, the systems and an estimate for your volume.

Draw it for my operation ▶or book 20 min

// more cases in Energy & Utilities

Legacy ERP to SAP HANA Migration Without Rebuilding Integrations or AgentsCLU keeps operations running during Legacy → SAP HANA migration. Always.
Critical SAP Alerts in Microsoft Teams Channels, Deduplicated and Escalated in SecondsDetected, grouped, and actioned in seconds. Zero missed. Zero duplicates.
Infrastructure Asset Budget Planning Automated Across 10,000+ Assets in Under a Day$699/month to replace weeks of manual budget analysis across 10,000+ infrastructure assets.

← all use cases