These Terms of Service ("Terms") are a binding legal agreement between you or the organization you represent ("Customer," "you," or "your") and CLU ("we," "us," or "our"), governing your access to and use of the CLU platform and all related services (the "Service").

By creating an account, subscribing to a plan, or otherwise accessing the Service, you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

CLU is a multi-tenant AI orchestration platform that enables organizations to build, deploy, and manage AI agents for business process automation. The Service includes:

• ▸Hosted AI agent runtime and orchestration engine
• ▸Integration connectors to third-party systems and data sources
• ▸Flow Editor and SmartAgent design tooling
• ▸Administrative dashboard and analytics
• ▸API access for programmatic control
• ▸Support services as described per plan tier

The Service is hosted on Google Cloud Platform in the us-central1 (Iowa, USA) region.

You must be at least 18 years of age and capable of forming a binding contract under applicable law. The Service is not directed to children under 13.

You must provide accurate, complete, and current information when registering. You are responsible for all activity that occurs under your account. Notify us immediately at hi@cluagents.com if you suspect unauthorized access.

Overage rates (Starter, Growth, Enterprise only): $0.03 per additional Tool Unit · $0.10 per additional runtime minute · $200 per additional agent slot per month.

Subscriptions are billed monthly in advance via Stripe in USD. All fees are non-refundable. Pricing may change with 30 days' advance written notice. Cancellation takes effect at the end of the current billing period.

Your use of the Service is governed by our Acceptable Use Policy (incorporated by reference). You agree not to use the Service for unlawful purposes, generate spam or phishing campaigns, create malware, reverse engineer the platform, resell without authorization, circumvent access controls, infringe third-party IP rights, or process PHI subject to HIPAA without a signed BAA.

CLU retains all right, title, and interest in the CLU platform, software, design, algorithms, documentation, and trademarks. You receive only a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

You retain all right, title, and interest in your Customer Data — including content you upload, agent configurations, prompts, and agent outputs. CLU does not claim ownership of Customer Data, does not train AI models on your data, and does not sell your data to third parties.

Your use of the Service is subject to our Privacy Policy and, for business customers, our Data Processing Agreement. These documents are incorporated into these Terms by reference.

Each party agrees to protect the other's confidential information using at least the same degree of care it uses for its own (but no less than reasonable care), and not to disclose it to third parties without prior written consent. This obligation does not apply to information that is publicly available, independently developed, or legally required to be disclosed.

CLU warrants that: (a) it has the right to enter into these Terms; (b) the Service will perform materially in accordance with its documentation; and (c) it will implement commercially reasonable security measures.

EXCEPT AS STATED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. AI-GENERATED OUTPUTS ARE ADVISORY ONLY AND NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY SPECIFIC PURPOSE.

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.

CLU'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100) IF NO FEES WERE PAID.

You agree to indemnify, defend, and hold harmless CLU and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) unauthorized use of the Service; (c) your Customer Data infringing third-party rights; (d) actions taken by autonomous agents you authorized; or (e) your violation of applicable law.

You may cancel your account at any time via the dashboard or by contacting hi@cluagents.com. Termination takes effect at end of the current billing cycle for paid plans, or immediately for Explorer.

CLU may suspend or terminate access if you breach these Terms and fail to cure within 10 days, fail to pay, or continued operation poses a security or legal risk. Customer Data is available for export for 30 days post-termination.

These Terms are governed by the laws of the State of Delaware. Disputes shall be resolved by binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, seated in Miami, Florida.

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CLU.

These Terms, together with the Privacy Policy, DPA, AUP, and AI Responsibility Disclaimer, constitute the entire agreement between you and CLU. Material changes will be communicated with at least 14 days' notice. Continued use after the effective date constitutes acceptance.

CLU · Miami, FL 33131, USA · hi@cluagents.com · +1 (561) 877-1103